Pure And Co · elizabeth1807@gmail.com
Pure&Co Privacy Policy
Last updated: 6 October 2026
Pure&Co (“Pure&Co”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with Pure&Co, including when you visit our website, purchase our products, contact us or otherwise interact with our business.
1. What Information We Collect
Depending on how you interact with us, we may collect information such as:
Personal and Contact Information
Name
Email address
Phone number
Billing and delivery address
Other contact details you provide to us
Order and Transaction Information
Products purchased
Order history
Shipping and delivery information
Payment and transaction details
We generally do not store complete credit card or payment card details. Payments may be processed by third-party payment providers, which handle payment information in accordance with their own privacy policies.
Communications
If you contact us, we may keep records of communications between you and Pure&Co, including enquiries, feedback, complaints and requests.
Website and Technical Information
When you use our website, we may collect information such as:
IP address
Browser and device information
Operating system
Pages visited
Referring websites
Approximate location information
Website usage and interaction data
This information may be collected through cookies, analytics tools and similar technologies.
2. How We Collect Information
We may collect personal information directly from you when you:
purchase a product;
create or use an account;
subscribe to our email marketing;
contact us;
submit a form;
participate in a promotion or competition;
interact with us on social media; or
otherwise provide information to us.
We may also receive information from third-party services that help us operate our business, such as payment providers, delivery providers, e-commerce platforms, analytics providers and advertising platforms.
3. How We Use Your Information
We may use your personal information to:
process and fulfil orders;
arrange delivery;
process payments;
provide customer support;
respond to enquiries;
manage returns, refunds and exchanges;
communicate with you about your orders;
send marketing communications where you have consented or where otherwise permitted by law;
improve our products, website and customer experience;
understand how customers use our website;
personalise or measure advertising;
prevent fraud, misuse or security incidents;
maintain business and financial records; and
comply with our legal obligations.
4. Marketing Communications
If you subscribe to receive marketing communications from Pure&Co, we may send you information about products, promotions, new releases, offers and other Pure&Co updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the relevant communication or by contacting us directly.
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an order or transaction.
5. Cookies and Analytics
Our website may use cookies and similar technologies to make the website function correctly, remember preferences, understand website usage and improve our marketing.
We may use third-party services such as analytics and advertising platforms to understand how visitors interact with our website and to measure the effectiveness of our advertising.
These services may collect information about your device, browsing activity and interactions with our website.
You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
6. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business.
These third parties may include:
payment processors;
e-commerce and website providers;
shipping and delivery providers;
email and marketing platforms;
customer relationship management systems;
analytics and advertising providers;
IT and technology service providers;
professional advisers, such as accountants or lawyers; and
government agencies or other parties where required or permitted by law.
We do not sell your personal information to third parties.
7. Third-Party Services
Pure&Co may use third-party platforms and services to operate our website, process payments, manage orders, deliver products, analyse website activity and communicate with customers.
These third parties may collect or process personal information in accordance with their own privacy policies.
Where third-party services operate outside Australia, your personal information may be transferred to and stored or processed in other countries.
8. International Disclosure
Some of the service providers we use may be located outside Australia or may store information on servers located overseas.
Where personal information is disclosed overseas, we take reasonable steps to ensure that it is handled in accordance with applicable privacy requirements.
However, the privacy laws of other countries may differ from those in Australia.
9. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
If we become aware of an eligible data breach involving your personal information, we will take the steps required under applicable Australian privacy laws.
10. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records, resolving disputes and complying with legal and accounting obligations.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.
11. Accessing or Correcting Your Information
You may request access to personal information we hold about you.
You may also ask us to correct personal information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
We may need to verify your identity before providing access to or changing personal information.
12. Privacy Complaints
If you believe that Pure&Co has mishandled your personal information or breached applicable privacy requirements, please contact us so that we can investigate your concern.
We will consider and respond to your complaint within a reasonable timeframe.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
13. Children's Privacy
Our website and services are not intentionally directed towards children.
We do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information to us, please contact us so that we can assess and, where appropriate, delete the information.
14. Links to Other Websites
Our website may contain links to third-party websites or services.
Pure&Co is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.
The updated version will be published on our website with the revised “Last updated” date.
16. Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us:
Pure&Co
Australia
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